This was my first time using John’s and I really appreciated their professionalism. Had a great experience getting a standard maintenance service for my car. Great communication from the get go, very friendly and they make it easy to trust them. Special shout out to Juan for the pickup and drop off service as well.

I had two issues with my BMW when I took it to this shop. I'll admit both issues were very odd and did not affect drivability. Problem #1: check engine light related to engine knock that only occurred between 500-700 miles after resetting the code. This an issue I've dealt with for about 3 years. Constantly just resetting the code each time the code popped up. Initially (first time I saw the code), I replaced the knock sensor. That never fixed the problem. Finally taking it to this shop, they felt strongly after troubleshooting that the knock sensor was the problem. Instead of paying $1100 for replacement, I felt that troubleshooting was incorrect and elected to not repair. After a solid day of research, the problem ended being a Manifold Air Pressure (MAP) Sensor. I replaced that $90 part immediately. It's been about 2000 miles and I have yet to encounter the check engine light identifying engine knock which is a miracle. Problem#2: right rear brake lamp malfunction. This was simply a dash light warning as the taillight functions normally with all the required lighting. After paying for 3 hours of troubleshooting, this shop determined the taillight housing was malfunctioning and required replacement. I struggled to believe this as well because I've already swapped out two separate new tail light housing assemblies. Again I elected to not pay for the replacement part or installation. Since then, I've bought two different manufactured housing assemblies and that did not fix the problem. After researching extensively and using an Autel scanner, I discovered the computer identied the FRM (footrest) module to be faulty. This is a unique part/circuit card to BMW and a well known issue among these vehicles. I gave this shop 2 stars because they're generally a really good shop with exceptional customer service. Unfortunately I've spent $600+ for troubleshooting and Uber Rides which yielded zero results AND my lack of confidence in their ability to properly troubleshoot. And if I elected to have this shop conduct these repairs, probably close to $2000 or more, both problems would still exist. It was incredibly disappointing but my lesson is that BMW and other foreign Makes should probably go to specialty shops who understand these problems better.

Service was exceptional! Brian was great, very communicative and puntuctual. Diagnosis was accurate and cost was fair and appropriate, Great job guys!

Amazing service and quality work! Brian really did a fantastic job and took car of me and my vehicle. Extremely appreciative of him and you all!!

John’s always takes care of us. Super easy going and friendly neighbors. Thanks team.

I'm not easy to please. Flown in and worked on helicopters the last 20 years, so I'm a stickler for quality, accuracy, and efficiency. These guys are consistently the best. From concise communication and friendly banter to setting expectations that they some how manage to exceed every time. I've been their customer the last 4 years and now I'm moving away and as usual they took extra care to make sure I have a safe vehicle. They work with you, give advice, show you the why, explain what's important and own their process from start to finish. I've never had rework. Brian and Jay seem to establish a relationship with every customer. Juan is always there to hook it up with a ride home, so I can carry on with my day. The mechanics are sound and professional. If you need a shop you can trust, this is absolutely the place.

I’ve only been here once, but the experience was 10 stars. Brian is the one who helped me out, and he was funny, warm, and honest. I took my car in to get inspected to make sure it was in good condition before our first baby arrives, and this team was so quick and the results were easy to understand and take action on. No overselling, no talking me into things I didn’t need, just the results and suggestions for next steps. I cannot recommend John’s enough!

John's Automotive in La Mesa has consistently gone above and beyond. Everyone who works here is kind and easy to communicate with. The staff treats you like a friend and part of the community, and not just a customer. Truly a mom-and-pop style shop that cares and goes the extra mile. Thank you, Brian and everyone at John's.