Just wish that when I called it was made clear that there is a fee of $300 to evaluate my car and to check why the wrench light was coming on, on top of what it costs to fix it. They did a whole car evaluation when I was just asking about the wrench light. I took my car somewhere else to look at the exact same thing, they charged me 1/2 hour to evaluate it and then $153 to fix it, total $248. John's quoted me almost $300 to fix it and $300 to evaluate it. Seems like a great automotive place for people with money.
Hi Jeri, Thank you so much for taking the time to speak with me this morning. I want to sincerely apologize for the miscommunication that occurred. I understand how frustrating situations like this can be, and it’s never our intention to cause any inconvenience or confusion. I truly appreciate your willingness to work with us so we could come to a resolution together. Your satisfaction means a lot to us, and we’re committed to making sure your experience with Johns Automotive Care is always a positive one. Please know that if you ever have any questions, concerns, or need assistance in the future, don’t hesitate to reach out directly to me or anyone on our team. We’re here to support you every step of the way. Thank you again for your understanding, and we look forward to serving you better next time.
- John's Automotive Care La Mesa