Another fantastic experience with John's Automotive Care in La Mesa. I live in Lakeside and work in Rancho San Diego but take my vehicle to this location due to their honesty when recommending work to be done and at a fair price. Their communication with you is outstanding. You will receive a text message and an email reminding you of your upcoming appointment. Then you will receive a text message and email when your vehicle is being worked on with recommended service items listed by color (red-yellow-green) with the red as essential, yellow recommended, and green as items inspected. I have never felt like I was upsold on unnecessary work, just work to keep my vehicle working correctly and safely. Thank you Jay and Brian for all of your help as well as the rest of the office staff and mechanics. I have never had to use their shuttle service so I cannot address that service. Highly recommend John's Automotive for all of your family vehicles.

These guys are the best, it is that simple!

The service with Brian was delightful. He answers all or any questions directly or if needed he looks on the computer and responds right a way. He is great with me and other customers.

Being a single elderly lady I really appreciate john’s automotive services. They always check my car out throughly and give me honest details about what my car needs. I trust them explicitly. They go beyond for me when they give me directions on how to set my radio stations and set the stations as they’re doing it. They check my tire pressure and oil and even install my windshield wipers when I bring them to the shop. They’ve earned my complete trust when it comes to honest and friendly service! Thank you Bryan and staff!

John’s service was very good and reasonably priced. I appreciated the shuttle service too.

Finally!!! Found a business that not only prides itself on expertise, integrity and service and delivers fantastically on all three! I drove down from the North County and was very glad I did, well worth it. The vehicle report was comprehensive and they patiently answered questions. Brian, Jay and the entire staff are amazing! John’s shuttle driver Juan is prompt and kind. I’m now happy to count myself among the many loyal customers of John’s … blessed!

The best customer service in town. Brian and Jay were friendly, honest, and explained everything to me . The repair was cheaper than quoted due to the mechanic identifying ways to save me money.and not replacing parts unnecessarily. This place is fair and they don't BS the customer.

appreciated that the car issue was dealt with after i decided to drive by on the way to the grocery store - i had been having some problems with my coolant level and thought i better book an appt...so i went by the la mesa location thinking they might top off my coolant and i would book an appt ...however they said they had a cancellation and could look at it right away...as it turned out it was a huge problem and needed immediate attention (needed to leave overnight) - and cost over $2000 to fix....very grateful it was resolved quickly - it was good timing and good luck that i decided to stop by!

I called the week before to set up service on my Mazda. When I came on time for my appointment, I was told they had no records of my appointment on the books. I do not remember the name of the gentleman that set up the appointment on the phone. I was told that I couldn’t be helped that day, and I would have to come back in a day or two. JBM, I believe his name is Jay overheard the conversation and said he would take care of me. He apologized for the miscommunication and within an hour and a half, I was out with the service done perfectly. Thank you Jay for the great customer service. I will spread the word and I’ll be back.