Same Great Service at All Locations!

Mon - Fri: 7:00 AM - 6:00 PM
Sat & Sun: Closed

San Diego Location

(619) 304-0815

6267 Riverdale St , San Diego, CA 92120

Mon - Fri: 7:00 AM - 6:00 PM

Sat: 8:00 AM - 5:00 PM

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El Cajon Location

(619) 404-5645

10813 Airport Dr., El Cajon, CA 92020

Mon - Fri: 7:00 AM - 6:00 PM

Sat & Sun: Closed

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1

Just rude man terrible experience I think this mans name is Brian or something but just made me feel stupid honestly with his extremely rude sarcasm I wouldn't want these guys to touch my car whatsoever with that attitude tells me they don't really care ...... harloff was there previously and my grandmother mom and myself would take our vehicles there to get serviced never a problem now I'm extremely sad especially with the treatment these guys offer. Go to johns at your own risk shotty attitudes probably equals shotty service..... thanks for your help Brian !

Hello Mike, I am sorry that you did not have a good experience on the last visit to our shop. I sent you a message yesterday hoping that we could have an opportunity to talk with you about what transpired so that we could figure out where things went wrong. We try very hard to help everyone that calls or walks through our doors even if it does not result in us working on your vehicle. We would like to talk with you about your experience so please give us a call at the direct number that we sent to you yesterday. Thank you for taking the time to give us your feedback. Hopefully we will hear from you soon. John

- John's Automotive Care La Mesa
5

Good service.

4.5

Good to see service techs from previous ownership.

5

I've had some bad experiences at many local auto repair places in San Diego. However going to John's Auto Repair in Le Mesa was night and day. Brian took care of us and the entire staff was great to work with. They frequently update you with detailed pictures and that have a shuttle driver named John who is very nice. My family couldn't be happier with their flawless service and not only will we go back again, but we highly recommend this place to everyone. Way to go and great job!!!

5

The shop was clean. I had an oil change and radiator flush done. They did a great job and they made sure everything was working before returning it to me. Thanks John’s Automotive

5

Courteous staff! Dave helped me out and was very transparent with me

5

Great friendly staff and timely repairs after a very comprehensive email explaining all of the systems checked. Very happy 😃

4

Well, this is a difficult one. Had a brake job by another shop, and inherited an engine noise when we picked up the van. They wanted additional money to diagnose, but didn't tell us about it in advance of sending it home with us. Based upon a recommendation from our BMW repairman, we brought our VW van over to John's. The guys were great at taking care of us, but the repair process, unfortunately, got a bit out of hand. As things progressed, we had a water pump replaced, which failed to solve the noise problem. Dave was quick to take responsibility, and we left the van for the weekend, ending up having air conditioning fixed which didn't fix the noise. They then replaced the alternator assembly, which took care of it. All of the work after the water pump replacement was on them, except for a minimum charge for the alternator. They offered a rental car for our use during the additional repair time, which we declined, and ended up paying for a needed Lyft ride. The integrity shown by Dave and Brian in doing this is extremely impressive. Don't know of many shops that would do this. Unfortunately, when driving the van the next day, a belt shredded and we were marooned without steering, battery charging, air conditioning, etc. Dave and Brian to the rescue with a tow truck. Turns out that a pulley on the alternator assembly was defective and caused the belt to explode. This cost was also absorbed by John's. After a half day of testing, driving, inspection and retesting, they delivered the van to our house. Since then, the van has been performing well. The positive here is the service and integrity of the front house. Couldn't have asked for more. Thus, the 4 stars. Our concern is the competency of the mechanic. Could this have been diagnosed more accurately to begin with? Don't know. Based upon their body language, their unease along the way, and their hard work to get to a fix, we suspect that this was not the norm for their staff. Will we return? Probably, with a bit of paranoia tossed in.

5

The staff at Johns were helpful and professional. I have an older car and they were willing to help trouble shoot what was wrong and did not charge me for several days of work. They are trustworthy and provide excellent customer service.

Thanks, Carrie, for the thoughtful review! So glad we were able to help!

- John's Automotive Care La Mesa
5

Thanks for the 5-star review, Marvin! We certainly appreciate it.

- John's Automotive Care La Mesa
John's Automotive Care La Mesa is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call John's Automotive Care La Mesa (619) 461-3600 if you have any issues in accessing any area of our website.