Tried telling me it was a7000 dollars job for a exhaust leak. Had to have a bunch of things he pointed out and it wouldn't be touched unless I payed that. He would fix what I asked to have done. Brian wouldn't even talk to me and have me. He walked away and was telling be this. What a joke of a place it made it look like. He should be fired, he lost business. I went to a different place and they fixed it in less than a day I had my car back and paid $250 dollars. I have them a $200 tip. If never recommend that place to anyone. Thank you Brian for showing me what a bag person you are and how you think of women. Iam not a fool. Might be he was. After giving this so a bad review I want to say the manager had read my review and called me. He said he wanted to make things right and explained to me it was not what should have happened. He asked me to meet him at the shop in the area and have my car looked at with it a charge for the evaluation. I really seen he was honest with what he was saying to me. The guy that I had seen as rude was not explaining things to me with any kind of help with me filling he was telling me with any kind of chance may car was going to fixed with the problem I addressed. I have to say it's not a bad place just not handled correctly by the technician I spoke with . I'll let you know the end results after I meet them at a different shop they have in a different location tomorrow .
Hi Theresa, We are truly sorry to hear about your recent experience with us, and want to extend our deepest apologies for any frustration or inconvenience caused. It's disappointing to learn that your interaction with our team did not meet the high standards we set for customer service and satisfaction. We strive to provide accurate and fair assessments for all repairs, and it's concerning to hear that your experience differed from this. We take your feedback very seriously and would like to understand more about your situation to see where we might have gone wrong and how we can prevent such instances in the future. We have reached out to you to discuss this matter further and to find a way to make things right, but unfortunately, we haven't been able to connect with you. Your perspective is important to us, and we are committed to addressing any concerns our customers may have. Please contact us at your earliest convenience. We value your business and would appreciate the opportunity to regain your trust.
- John's Automotive Care La Mesa